FAQ
Q) When will my order arrive?
A) Tousley Rider Supply is located in St. Paul, Minnesota. Orders are processed same day, and will ship same day if the order is placed before 3pm CST. If you would like to check on the status of your order you can use the chat box, send us an email, or give us a call.
Q) What if my product arrives damaged?
A) If your order arrives and one of your items are damaged, please contact us right away. Depending on the reason for damage, we can quickly decide how to handle the situation. Warranty policies vary by each brand; however a general rule is that items will be covered if there is a defect in the material or workmanship of the item purchased. Warranties will NOT cover items damaged in an accident or crash, items that are improperly cared for (pay close attention to care tags/instructions) or items that have deteriorated from normal wear and tear, including rips, tears, burns, abrasions. All items are susceptible to normal wear and tear. The natural lifetime of any item may be reduced through aggressive or high frequency use.
Q) How long do I have to return or exchange an item?
A) You may return any unused item(s) within 30 days for a refund.
Q) How do I return or exchange an item?
A) You can begin the return process by emailing customersupport@tmsmn.com